Return & Refund Policy

Return & Refund Policy

At Chris & Natalie, we strive to ensure that every customer is satisfied with their purchase. However, if you are not completely satisfied, you may request a return under the conditions outlined below.

1. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Returns can only be requested after the item has been physically received.

  • All return shipping costs are the responsibility of the customer, including any international shipping fees, customs duties, or taxes.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.

  • Trying on items is allowed, but they must not be worn beyond fitting.

  • Orders placed in multiple sizes with the intention of returning part of the order are not permitted and may be refused.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@chrisandnatalie.com within 14 days of receiving your order.

  2. After your request is approved, you will receive the return address of our supplier.

  3. Ship the item back at your own expense, including any applicable customs or shipping fees.

  4. We strongly recommend using a shipping method with tracking (Track & Trace), as we are not responsible for lost returns.

3. Refunds

Once the returned item has been received at the designated return address and inspected:

  • If approved, a refund will be issued within 14 days.

  • Refunds will be processed via the original payment method used during purchase.

Please note that shipping costs are non-refundable.

4. Liability

  • We are not responsible for lost or missing packages if the tracking information confirms delivery to the address provided by the customer.

  • Providing an incorrect shipping address is the responsibility of the customer.

  • Any errors in the shipping address must be reported within 24 hours of placing the order.

5. Contact Information

If you have any questions regarding returns or refunds, please contact us at:

Business Name: Chris & Natalie

Email: info@chrisandnatalie.com

We reserve the right to refuse returns that do not meet the conditions stated above.